MyArkevia is a digital safe designed for employees, aimed at centralizing and archiving HR documents provided by the employer. Before starting the registration process, one point needs to be clarified: the employee portal and the employer portal do not share the same address, and the expected identifier is not what most users assume.
Employee Portal and Employer Portal: Two Addresses Not to Confuse
A common source of blockage from the first connection is the confusion between the two interfaces. The site myarkevia.com is the portal intended for employees, while arkevia.com leads to the employer space and HR services. Attempting to log in on the wrong portal does not generate any explicit error message, which leads to the assumption of a password issue when the address itself is incorrect.
This distinction also impacts password reset. The recovery link is sent only to the email address provided during the activation of the employee account. If this address is incorrect or outdated, the reset procedure from myarkevia.com will yield no results.
For those who wish to create a MyArkevia account online, the first check is to ensure you are navigating on the correct domain before even entering an identifier.
| Criterion | Employee Portal (myarkevia.com) | Employer Portal (arkevia.com) |
|---|---|---|
| Recipient | Employee, former employee | HR service, payroll manager |
| Login Identifier | Personal email address | Professional identifier provided by the publisher |
| Access After Leaving the Company | Yes, the account remains active | No, linked to the employer contract |
| Password Reset | Via the email declared at activation | Procedure managed by publisher support |
MyArkevia Identifier: Why the Email Address Replaces the Employee Number
The login field on the employee side expects a complete email address, not an employee number or an internal HR number. This technical choice is explained by the safe’s purpose of remaining accessible regardless of the employer. An employee number is tied to a specific company, while an email address follows the employee throughout their career.
The direct consequence concerns the activation step. When the employer deploys MyArkevia, each employee receives an invitation email containing an activation link. This link is sent to the address that the HR service has entered into the system. If this address is a professional inbox (e.g., [email protected]), it may be deactivated upon departure.
Which Email Address to Provide at Activation
The choice of address at the time of activation determines the longevity of access. Using a personal address rather than a professional one ensures that you can reconnect after a change of employer. The account remains accessible after leaving the company, but only via the address declared at creation.
If the initial address was professional, it must be modified from the account settings as long as access is still active. Once the professional address is removed by the former employer, the recovery procedure becomes significantly more complex and goes through support.
Activating the MyArkevia Account: Steps That Cause Problems
The procedure itself boils down to a few clicks, but three friction points regularly arise.
- The invitation email lands in spam. The message comes from an automated sender that email filters often classify as junk. Checking the spam folder before contacting support avoids unnecessary waiting.
- The activation link has a limited validity period. Beyond this period, you need to request a resend from the HR service, which restarts the procedure from the employer portal.
- The password must meet complexity criteria (length, special characters). A password rejected without visible explanation often leads to abandonment at this stage.
Once these obstacles are overcome, the account is operational. Documents already submitted by the employer (pay slips, certificates) appear in the personal space without any additional manipulation.
Retention of MyArkevia Documents After Changing Employers
The MyArkevia digital safe is based on a principle of long-term retention independent of the contractual link with the company. Documents submitted by a former employer remain viewable and downloadable from the employee account, even if the company stops using the service.
This operation distinguishes MyArkevia from a simple HR intranet, whose access is cut off on the day of departure. However, only documents already submitted before the end of the contract are retained. If a pay slip was not deposited in the safe before the termination, it will not be added retroactively.
GDPR-Compliant Archiving and Evidential Value
The archiving offered by MyArkevia is presented as GDPR-compliant, with the aim of preserving the integrity and authenticity of the submitted files. Each document retains its evidential value as long as it is not modified, allowing it to be used as proof with a third party (bank, administration, pension fund).
The announced retention period by the service covers several decades, which far exceeds the legal obligations of the employer regarding pay slips. For the employee, this means that the safe can serve as a unique archive throughout their career, provided that the login email address is kept up to date.
The determining factor for fully utilizing MyArkevia remains the choice of email address at activation. A personal address, stable over time, transforms the safe into a portable archive. A professional address, on the other hand, creates a dependency on the goodwill of the former employer to recover access.